Terms & Conditions of Purchase

Last updated: July 2026

These Terms & Conditions apply to all treatments and memberships offered by home body ("I", "me", "my"). They are designed in line with UK consumer trading guidance to ensure clarity, fairness, and transparency. By booking a treatment or joining a membership, you agree to the terms below.

1. About home body

home body is a private massage therapy practice offering trauma-informed, consent-led, and body-neutral treatments. Treatments are provided from two studio locations — St Joseph's Hospice, Bethnal Green, London and Waterloo Body Station — as well as via home visits within Greater London.

Treatments may include (but are not limited to): deep tissue massage, holistic massage, manual lymphatic drainage, pre- and post-operative care (including gender-affirming procedures), and pre/post-natal massage.

2. Eligibility & Health Information

Clients must be 18 years or older to book treatments unless otherwise agreed in writing.

You are responsible for disclosing all relevant medical information, injuries, surgeries, medications, and health conditions prior to your treatment. This includes changes to your health that occur between sessions.

A completed consultation form is required prior to every treatment. This form sets out further health disclosures and liability information specific to your treatment, and is required at each visit regardless of prior sessions.

I reserve the right to refuse, modify, or discontinue treatment if it is not clinically appropriate or safe.

Massage therapy is not a substitute for medical care and no diagnosis is given.

3. Bookings & Payments

All bookings are made via the Acuity Scheduling booking platform unless otherwise agreed. Bookings can be accessed via https://www.home-body.uk/appointments.

Clients may choose to pay in full at the point of booking. At minimum, a 50% deposit is required for a booking to be confirmed.

Deposits are fully refundable or transferable to a new date up to 48 hours before your scheduled appointment time. See Section 4 for the policy that applies within 48 hours of your appointment.

The remaining balance (if applicable) is payable before or at the time of the appointment, as stated on the booking platform.

Prices are clearly listed at the time of booking and may be updated from time to time. Any price changes will not affect treatments already booked or memberships already paid for during their active period.

4. Cancellations, Rescheduling & No-Shows

This section applies to standard (non-membership) bookings. For membership session cancellations, see Section 11.

  • 48 hours or more before your appointment: You may cancel or reschedule free of charge. Any deposit paid will be fully refunded or transferred to a new date.

  • Between 48 hours and 1 hour before your appointment: A charge of 50% of the treatment fee applies.

  • Less than 1 hour before your appointment, or a no-show: The full treatment fee (100%) applies.

Exceptions may be made in cases of sudden illness or emergency, at my discretion.

5. Late Arrivals

If you arrive late, your session may be shortened to avoid impacting other clients. The full treatment fee will still apply.

6. Consent, Boundaries & Conduct

All treatments are strictly therapeutic and non-sexual.

Consent is ongoing and can be withdrawn or renegotiated at any time during a session. I encourage clients to advocate for their needs verbally if they should change during a session.

Any inappropriate behaviour will result in immediate termination of the session and future bookings may be refused. No refunds will be given in such cases.

7. Gift Vouchers

Gift vouchers are non-refundable and must be redeemed within 12 months of the date of purchase. Vouchers not redeemed within this period will expire and cannot be used or extended.

Gift vouchers can be used towards any treatment at any of my locations, subject to availability.

Membership Terms & Conditions

These terms apply in addition to the general Terms & Conditions above.

8. Membership Overview

The home body Monthly Membership offers:

  • 1 massage treatment per month, session length between 45–90 minutes (agreed in advance)

  • A 10% discount compared to standard single-session pricing — this discount also applies to any additional bookings made within that same month

  • Sessions are booked either at the end of your current session, or further in advance by email

  • A flat £15 travel fee applies to home visit sessions, in addition to membership pricing

Memberships are designed to support consistent, ongoing therapeutic care.

9. Minimum Commitment

There is no minimum commitment for the Monthly Membership. You may cancel at any time — see Section 13.

10. Payment & Billing

Membership payments are taken as recurring monthly payments via the agreed payment method.

Membership fees are not deposits and are not refundable once processed.

If a payment fails, I will contact you to resolve the issue. Continued access to membership benefits may be paused until payment is received.

11. Use of Membership Sessions

One session is included per membership month unless personalised (see Section 12).

Cancelling or rescheduling a membership session:

  • 48 hours or more before your session: You may reschedule freely — no session is lost.

  • Less than 48 hours before your session, including no-shows: The session counts as used for that month and is not eligible for rollover.

Unused sessions (i.e. simply not booked or used within the month, as opposed to lost to late cancellation) may roll over for up to 1 month. Rollover credit does not accumulate beyond this window and any unused rollover session will expire after one month.

Unused sessions are not redeemable for cash.

12. Personalised Memberships

Memberships may be personalised by agreement to:

  • Increase frequency (e.g. more than one session per month)

  • Reduce frequency, on a schedule of less often than every 4 weeks and up to every 10 weeks

Members on a personalised schedule receiving sessions less frequently than every 4 weeks (up to every 10 weeks) will receive an extra 15 minutes added to their session in their birth month. Standard Monthly Members receive an extra 30 minutes added to their session in their birth month.

Any personalised arrangement will be confirmed in writing and may affect pricing, billing cycles, or session length.

13. Pausing or Cancelling Memberships

Memberships may be cancelled at any time, with no notice period required. Cancellation takes effect before your next scheduled billing date, and you will not be charged again after cancelling.

Pausing a membership due to illness, surgery, or life circumstances may be possible by agreement, handled on a case-by-case basis.

If you cancel your membership, you may only rejoin the Monthly Membership once every 12 months.

14. Practitioner Cancellations

If I need to cancel a session, you will be offered:

  • A rescheduled appointment, or

  • A credit toward a future session

No additional compensation is offered beyond this.

15. Changes to Terms

I may update these Terms & Conditions from time to time to reflect changes in services or legal guidance.

Members will be given reasonable notice of any significant changes.

16. Data Protection & Privacy

Your personal data is handled in accordance with UK GDPR and data protection laws.

Information collected is used solely for providing treatments, managing bookings, and required record-keeping.

Your data will never be sold or shared for marketing purposes.

These Terms & Conditions are governed by the laws of England and Wales.

If you have any questions about these Terms & Conditions, please get in touch before booking.

These terms are intended to be fair, transparent, and rooted in mutual care and respect.